empathetic

Mastering Active Listening https://youtu.be/0tniFOaxBZw Active listening is the fundament of efficient communication and it helps both understanding and managing your own emotions as well as recognizing and influencing the emotions of others. By mastering active listening, we can enhance our abilities to solve problems, facilitate a deeper understanding of people’s needs, feelings, and perspectives and improve our emotional well-being and the quality of our lives. References: Nonviolent Communication: A Language of Life by Marshall B. Rosenberg, Ed. Ponte (2014) Conference Paper, Figl, Kathrin & Bauer, Christine. (2008). Online Active Listening And Media Competence. 1. 207-214.